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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.

FREQUENTLY ASKED QUESTIONS

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General FAQs

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  • Is the event all ages?

    Yes.

  • What time does the event start/end?

    Venue doors open at 4:30 PM
    Curfew 11:00 PM

  • Where do I park for this event?

    Please refer to our Tickets page to purchase parking passes ahead of time. More details for helpful information on how to get to the venue and where to park will be added closer to the event dates.

  • What is considered a professional camera? What cameras are OK?

    Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

    Cameras can be refused at security discretion upon entry.

    Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.

  • Is there Public Transportation to the event?

    Please check back closer to the event dates for public transportation information.

  • Will you be posting set times in advance?

    No. Early arrival is encouraged to avoid traffic delays.

  • Where is the Rideshare drop off/pick up point?

    Please check back closer to the event dates for rideshare information. 

  • Will there be free water refill stations?

    Yes.

  • Will there be vegetarian and/or vegan food options available at the event?

    Yes.

  • Do you have a lost and found?

    Yes, please check back closer to event dates for lost and found information.

  • How will Covid-19 affect this event?

    Please review our Health & Safety info.

  • Can I bring in my medical prescription?

    If you’re bringing prescription medication, please be sure that it is in the original packaging or container, with the name on the label matching the name on your ID. Please do not bring in multiple medications mixed together in the same container. Each medication must be separate. If you have concerns about your medication being admitted to the event, please reach out to Accessibility / ADA.

  • I don't see my Question here.

    Please visit our Contact page.

  • Will there be breast pumping stations?

    Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

    Check the event Map for locations closer to the event date.

  • Can I volunteer or are you hiring?

    As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

  • Can I bring naloxone into the event?

    Yes, Naloxone is permitted for personal use.

TICKETS & ORDER FAQS

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  • Can my ticket be scanned from my mobile device?

    AXS Mobile ID tickets will be scanned from your phone on the AXS App at the entrance gate per day.

  • When will I get my Parking Pass?

    Please visit our Tickets & Order Info page for details.

  • Are payment plans available?

    No.

  • I am no longer able to attend, can I get a refund?

    Sorry, no refunds.

  • How do I transfer a ticket / How do I transfer my friend’s ticket to them?

    You may transfer individual tickets through your AXS account – instructions can be found HERE.